POM 651 - Advanced Operations Analysis

3 credits
Techniques for the analysis and improvement of the value-adding activities of an organization. Such activities are called by a number of names: processes, operations, production or just plain “work.” Value is added only when the output from a process meets the needs of customers, both internal and external. The course focuses on the efficient and effective management, in both manufacturing and service environments, of processes (a set of tasks or activities that contribute to delivering products and services in order to meet customers’ needs, whereby inputs are transformed into outputs thereby adding value).