Apr 19, 2024  
2014-2015 UMass Dartmouth Graduate Catalog 
    
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2014-2015 UMass Dartmouth Graduate Catalog [Archived Catalog]

POM 676 - Business Process Design

Credits 3
Business processes through which “value-adding activities” to customers are accomplished, such as order fulfillment, product development, and customer service. The course provides fundamental ideas underlying total quality management, time-based competition and business process reengineering. Specific topics include capacity management, integrated work, the impact of variability on process performance, tools for business process design, lean and agile management systems, dynamic flow management, time compression, performance measurement systems and inter-firm coordination.
Graded