MGT 446 - Process Management

3 credits
Prerequisites: MGT 345 and senior standing; for business majors only
Methodologies for the design and management of processes used for delivering and maintaining products and services to customers. This course examines customer requirements for products and services and the contexts in which this information will be used by looking at a total design methodology that integrates customer-focused, technology-independent methods with traditional engineering design processes. A systems approach is employed that recognizes the impact on the design process of technology, the competitor, the customer, costs of production, and quality, innovation, and delivery.