May 20, 2024  
2011-2012 UMass Dartmouth Undergraduate Catalog 
    
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2011-2012 UMass Dartmouth Undergraduate Catalog [Archived Catalog]

MGT 677 - Leading, Motivating, and Empowering Others

3 credits
Business processes through which “value-adding activities” to customers are accomplished, such as order fulfillment, product development, and customer service. The course provides fundamental ideas underlying total quality management, time-based competition and business process reengineering. Specific topics include capacity management, integrated work, the impact of variability on process performance, tools for business process design, lean and agile management systems, dynamic flow management, time compression, performance measurement systems and inter-firm coordination. MBA graduate courses are not open to undergraduates. See the Graduate Catalogue for general and program requirements.