POM 676 - Business Process Design

Credits 3
Lecture / 3 hours per week
Business processes through which “value-adding activities” to customers are accomplished, such as order fulfillment, product development, and customer service. The course provides fundamental ideas underlying total quality management, time-based competition and business process reengineering. Specific topics include capacity management, integrated work, the impact of variability on process performance, tools for business process design, lean and agile management systems, dynamic flow management, time compression, performance measurement systems and inter-firm coordination.

Graded